The Ministry of Labour has appointed several agents to operate in all of the emirates regardless of their physical location. The duties of a Tas’Heel agent are vital in managing the system successfully and those include:
- Registering new users and providing them with User ID and Password
- Training clients on using the Tas’heel online system
- Ensuring error free transactions are being carried out by every client trained on the program
- Providing technical support and assistance
- Picking up the physical applications, sorting the documents and archiving them using the metro-filing system
- Preparing the archives in order to be picked up by Ministry of Labour